Doctor house calls at your home, office, hotel or nursing / care home in Los Angeles area

Privacy Policy

Effective as of: January 1, 2021.


This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review It carefully.

Who does this Notice apply to?

We provide healthcare to patients and families in partnership with other professionals and organizations. The privacy practices in this notice will be followed by: Care Home Visit Doctor / Edward Meltser DO –  any business associate with whom we share health information.

Our responsibility to you regarding your medical information

We understand that medical information about you is personal. We are committed to protecting the privacy of medical information about you. In an effort to provide the highest quality medical care and to comply with certain legal requirements, we will and are required to:

• Keep your medical information private.
• Provide you with a copy of this notice.
• Follow the terms of this notice.
• Notify you if we are unable to agree to a restriction that you have requested.
• Accommodate reasonable requests by you for us to communicate health information by alternative means or at alternative locations.

How we may use and disclose medical information about you

We may use and disclose medical information about you for your treatment (such as sending medical information about you to a specialist as part of a referral); to obtain payment for treatment (such as sending billing information to your insurance company); and to support our health care operations (such as comparing patient data to improve treatment methods).

Examples of disclosures for treatment, payment or health care operations

We will use your health information for treatment. For example: Information received by a nurse, physician or other member of your healthcare team will be recorded in your record and used to determine your course of treatment.

We will also provide your physician or a subsequent healthcare provider with copies of reports to assist him or her in treating you once you’re discharged from the hospital.

We will use your health information for payment. For example: A bill may be sent to you or an insurance company. The information on or accompanying the bill may include information that identifies you, as well as your diagnosis, procedures and supplies used in your treatment.

We will use your health information for regular health care operations. For example: Care providers or quality management staff may use information in your health record to assess the care and outcomes in your case and others like it. This information will then be used in an effort to continually improve the quality and effectiveness of the healthcare and services we provide.

How will my information be used?

• We may contact you for appointment reminders, or to tell you about or recommend possible treatment options, alternatives, health-related benefits or services that may be of interest to you. ***You will have an opportunity to refuse or opt-out of receiving this information upon the first contact by us***.

Family and Friends. We may release medical information about you to a family member, friend, or any other person involved in your medical care. We may also give information to those you identified as responsible for payment of your care. We may use or disclose medical information about you without your prior authorization for several other reasons.

Subject to certain requirements, we may give out medical information about you without your prior authorization for the following purposes:

Law. We may disclose medical information when required by law, such as in response to a request from law enforcement in specific circumstances or in response to valid judicial or administrative orders.

Public health. We may disclose your health information to public health or legal authorities charged with preventing or controlling disease, injury, disability, child abuse or neglect, etc. as required by law.

Business associates. There are some services provided in our organization through contracts with business associates (i.e. we may disclose medical information about you to a company who bills insurance companies on our behalf to enable that company to help us obtain payment for the health care services we provide). To protect your health information we require the business associate to appropriately safeguard your information.

Notification. We may use or disclose information to notify or assist in notifying a family member, personal representative, or another person responsible for your care, of your location and general condition.

• Funeral directors. We may disclose health information to funeral directors consistent with applicable law for them to carry out their duties.

• Organ donation. Consistent with applicable law, we may disclose health information to organ procurement organizations or other entities for the purpose of tissue donation and transplant.

• Food and Drug Administration (FDA). We may disclose to the FDA health information relative to adverse events.

• Workers’ Compensation. We may disclose health information necessary to comply with laws relating to Workers’ Compensation or other similar programs established by law.

Correctional institution. Should you be an inmate of a correctional institution, we may disclose to the institution or its agents health information necessary for your health and the health and safety of other individuals.

• State Requirements. Many states have requirements for reporting including population- based activities relating to improving health or reducing health care costs.

• Organized Health Care Arrangements. Our care providers, staff members, and affiliates have organized and are jointly presenting this notice to you. Information will be shared as necessary to carry out treatment, payment and health care operations. Physicians and caregivers may have access to protected health information to assist in reviewing past treatment as it may affect treatment this time. Other uses of medical information In any other situation not covered by this notice, we will ask you for your written authorization before using or disclosing medical information about you. If you choose to authorize us to use or disclose your health information, you can later revoke that authorization by notifying us in writing of your decision, except to the extent that action has already been taken by us upon an authorization given to us.

Your rights regarding medical information about you Although your health record is the property of the hospital, clinic, or other medical provider service that created it, you have the right to:

• Request a restriction, in writing*, on certain uses or disclosures of your medical information for treatment, payment or health care operations, with the exception of emergency situations. We will consider your request, but we are not legally required to agree to a requested restriction. We will inform you of our decision regarding your request.

• Obtain a paper copy of this notice of our privacy practices upon request.

• Inspect and obtain a copy of your medical information, in most cases.

• Request in writing*, an amendment to your records if you believe the information in your record is incorrect or important information is missing. We could deny your request to amend a record if the information was not created by us, maintained by us, or if we determine the record is accurate. You may appeal, in writing, a decision by us not to amend a record.

• Obtain an accounting of disclosures stating to whom and where your health information has been disclosed for purposes other than treatment, payment, health care operations or where you specifically authorized a use or disclosure in the past six (6) years, but not prior to February 1, 2007. The request must be in writing* and state the time period desired for the accounting. There may be a charge for these services.

• Request that medical information about you be communicated to you in a confidential way or at an alternative location but you must specify how or where you wish to be contacted.

*All written requests or appeals should be submitted to our Privacy Officer listed at the bottom of this notice.

For certain health information, you can tell us your choices about what we share.

If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.
In these cases, you have both the right and choice to tell us to:
• Share information with your family, close friends, or others involved in your care
• Share information in a disaster relief situation
• Include your information in a hospital directory
•If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

In these cases we never share your information unless you give us written permission:

• Marketing purposes
• Sale of your information
• Most sharing of psychotherapy notes

Changes to this Notice

Edward Meltser DO has the right to change this notice at any time. We have the right to make the revised notice effective for medical information we already have about you as well as any information we receive in the future. We will post a copy of the current notice on our website The notice will contain the effective date. In addition, you may request a copy of the current notice each time you are visited by a house call medical services provider for treatment or health care services.

If you have questions or would like additional information, or if you believe your privacy rights have been violated, you may contact us at:

Dr. Edward Meltser
Care Home Visit Doctor
Phone number (424) 333-0613 
Fax number: (408) 484-6381

You may also file a complaint with the U.S. Department of Health and Human Services Office of Civil Rights, 200 Independence Avenue, S. W., Washington, DC 20201. Filing a complaint will not negatively affect the treatment or coverage that you receive.


This Privacy Policy discloses the privacy practices for the site and various related services (together referred to as the “Site”).

Care Home Visit Doctor, the provider of the Site (referred to as “us” or “we”), is committed to protecting your privacy online. If you wish to contact us, please email us at:


By accessing or using our Site, you agree to be bound by all of its terms and conditions, including this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not access or use this Site.


We reserve the right to change this Privacy Policy at any time. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof, which may be given by means including, but not limited to, posting the revised Privacy Policy on this page. You are responsible for reviewing this Site and Privacy Policy periodically for any modifications.


1. What information do we collect from you and how do we use it?


In order to better serve you, we collect two types of information about our users: Personal Information and Non-personal Information.


Personal Information. Personal Information refers to information that lets us know the specifics of who you are. For example, our online inquiry forms may ask you to voluntarily provide contact information such as your name, email address, phone number, and mailing address. Except as discussed herein, we do not collect any Personal Information about you unless you voluntarily provide it to us. Other than information you provide through inquiry forms, we may also collect the Internet Protocol address of the computer you are using.


Your Personal Information is used to provide services to you, to fill orders, and improve our product and service offerings. We may use Personal Information to deliver information to you including our newsletter, events information, and offers to purchase our products and services and to contact you regarding administrative notices. We may also use your Personal Information to resolve disputes and troubleshoot problems.


When you make purchases through the Site, you will need to provide Personal Information like your mailing address and financial account information to us for payment processing or to our third party service providers (such as PayPal, Amazon, Apple iTunes, or Google Play). We do not collect or store your financial information, though we may receive transaction identifiers and summary information that does not include credit card or bank account numbers.


Non-personal Information. Non-personal information refers to information that we gather based upon how you use or visit our Site that does not by itself identify you specifically. For example, we may collect the Web site’s URL that you just came from, and what browser you are using. Also, when you use our Site, through a mobile device (such as a mobile phone or tablet), we may receive information about your device through its unique device identification number. We use non-personal Information to diagnose problems with our servers and software, to administer our Site and to gather general demographic information.


2. With whom do we share your information?


We do not sell, trade, or rent your Personal Information to others. We do provide some of our services through contractual arrangements with affiliates, services providers, payment processors and other third-party service providers. For example, our third-party service providers may use your Personal Information to confirm payment for products and services purchased on this Site; to accomplish the delivery of products that you ordered; or to help us provide customer service. Please note that we strive to use only reputable third-party service providers; however, their use of your Personal Information is governed by the privacy policies of those third-party service providers, and is not subject to our control.


3. How to opt-out or change your Personal Information?


If you indicated upon registration that you are interested in receiving offers or information from us, we may occasionally send you email’s about products and services that we feel may be of interest to you. You may opt out of email marketing by using the unsubscribe link in such email. You may also correct or change your Personal Information and privacy preferences by contacting us by email at Please include your name, address, and/or email address when you contact us. While we will strive to comply with your requests, please note that we may not be able to delete information associated with past transactions on this Site or completely delete your information without some residual information because of backups.


4. What security precautions are in place to protect your information?


The importance of security for your Personal Information is of utmost concern to us. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. You can be assured that we use commercially reasonable means consistent with industry standards to protect your Personal Information.


5. Do we use “cookies”?


Yes, when you use our Site, we may store cookies and/or web beacons, pixels, and anonymous network tags (together “Cookies”) on your computer to facilitate and customize your use of our Site.


Cookies are small pieces of information that a website sends to your computer’s or device’s hard drive while you are viewing the website. We may use both session Cookies (which expire once you close the web browser) and persistent Cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience on our Services. This type of information is collected to make the Services (and those of third parties) more useful to you and to tailor your experience with us to address your special interests and needs. If you decide at any time that you no longer wish to accept Cookies for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting Cookies or to prompt you before accepting a Cookie from the websites or apps you visit. Whilst you are always free to decline use of these if your browser permits, some parts of our Site may not work properly in that case.


6. Do we use “Google Analytics”?


Yes, we use a tool called “Google Analytics” to collect information about your use of our Site. Google Analytics collects information such as how often a user visits a site, what pages s/he visits when s/he does so, and what other sites s/he used prior to coming to this site. We use the information we get from Google Analytics only to improve our Site and the products and services we offer to you via the Site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. For more information about how Google uses this data, please visit policies/privacy/partners/.


7. What should you know about third party sites accessible from our Site?


Our Site may contain links to other third-party websites. Other websites accessible through our Site have their own privacy policies and data collection, use and disclosure practices. Please consult each Site’s privacy policy. We have no control over such third party sites and are not responsible for the policies, practices, or content of third parties.


8. General Data Protection Regulation (GDPR)


If you are based within the European Union (EU), is the data controller of your Personal Information that you voluntarily provided to us either by, submitting through our website, via an email newsletter sign up form, at an event or through another interaction with Care Home Visit Doctor. That means that we are the controller of how all personal information we are holding about you is stored, processed, and/or transferred. We will only deal with your Personal Information as described in this Privacy Policy. If you would like to contact us regarding this use, please email us at:,


You also have the right to lodge a complaint with the supervisory authority if you disagree with how Care Home Visit Doctor is using your Personal Information. In certain circumstances you will also have the following rights:


Right to access: the right to request certain information about, access to and copies of the Personal Information about you that we are holding (please note that you are entitled to request one copy of the Personal Information that we hold about you at no cost, but for any further copies, we reserve the right to charge a reasonable fee based on administration costs);


Right to rectification: the right to have your Personal Information rectified if it is inaccurate or incomplete;


Right to erasure/”right to be forgotten”: where the processing of your information is based on your consent, the right to withdraw that consent and the right to request that we delete or erase your Personal Information from our systems (however, this will not necessarily apply if we do not rely on your consent to carry out the processing, if we are required to hold on to the information for compliance with any legal obligation, or if we require the information to establish or defend any legal claim);


Right to restriction of use of your information: the right to stop us from using your Personal Information or limit the way in which we can use it;


Right to data portability: the right to request that we return any information you have provided in a structured, commonly used, and machine-readable format, or that we send it directly to another company, where technically feasible; and


Right to object: the right to object to our use of your Personal Information including where we use it for our legitimate interests or, if applicable, for marketing purposes. Legal Basis for Processing The following legal bases apply to the ways in which we use and share an individual’s Personal Information: We process Personal Information on the basis of our performance of our contract with the individual, or in order to create such a contract. Our contract with the individual requires us to collect their data as set out in this Policy and the Terms of Service. We also process the information provided by an individual in our legitimate interests in ensuring our business is conducted legitimately, to a high standard, and to market our Services. Requests in relation to the above rights should be sent to:


9. Consent to Processing in the United States.


The information provided to Care Home Visit Doctor is stored and is operated in the United States. By providing any information to us, all users, including, without limitation, users in the member states of the European Union, Canada, or elsewhere outside of the United States, fully understand and unambiguously consent to this Privacy Policy. By using the Site and participating in any of the services and/or by providing us with your information, you consent and agree to the collection, transfer, storage, and processing of your information to and in the United States.


10. Retention.


We reserve the right to delete your Personal Information at any point and for any reason and are not liable to you for such deletion. We retain your Personal Information for so long as is necessary to fulfill the purposes for which we collected it. If you want your email address or other Personal Information removed from our systems, please either unsubscribe or email Notwithstanding the foregoing, we reserve the right to retain your Personal Information for a longer period to comply with a legal action and/or a complaint.


11. How Can I Access, Correct, and Update Personal Information?


You can access, correct, and update certain personal information that you have provided to us by emailing us at Please be aware that we will process your request as quickly as we reasonably can, but it may not be possible to update our systems immediately.


12. Your Choices/Unsubscribe.


You will have an opportunity to unsubscribe from receiving the email newsletter and events /offers material and information from our Services, by clicking on an “unsubscribe” hyperlink contained in email newsletter and events/offers emails that we send you. Additionally, you may email us at Because customer lists often are prepared well in advance of an offering (sometimes a few months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. Please be aware that we will process your request as quickly as we reasonably can, but it may not be possible to update our systems immediately. We appreciate your patience and understanding in giving us time to carry out your request. Please also keep in mind that any opt out choices you make will not apply in situations where (a) you either have made, simultaneously make, or later make a specific request for information from us, or (b) we use your Personal Information for either operational purposes (e.g., to complete transactions requested by you, or to send you administrative communications either about your account with us or our services, including any future changes to this Privacy Policy, or any other policy or terms that affect you and your use of our services) or fulfillment purposes (e.g., sharing with companies that facilitate communications and transactions with you). Finally, if you do not exercise your opt out choices upon registration or otherwise at the time the Personal Information is provided, it may take some time to process your opt out choices. The systems require time to update, and email newsletter and events mailings using Personal Information shared before your opt out may already be in process. Thus, even after you have opted out of allowing us to share your Personal Information, you might continue to receive email newsletters and events/offer materials and information from third parties, unless and until you duly register your opt out request with each third party in question.


13. Notice to California Residents/Your California Privacy Rights.


California residents are entitled once a year to request and obtain certain information regarding our disclosure, if any, of personal information to third parties for their direct marketing purposes during the immediately prior calendar year (e.g. requests made in 2021 will receive information about 2020 sharing activities). As set forth in this Privacy Policy, we comply with this law by offering our visitors the ability to tell us not to share your Personal Information with third parties for their direct marketing purposes. To make such a request, consistently exercise your opt-out choice whenever you provide Personal Information to us or send an e-mail to


14. Choice of Law.


This Privacy Policy, including all revisions and amendments thereto, is governed by the laws of the State of California, without regard to its conflict or choice of law principles which would require application of the laws of another jurisdiction.


15. Arbitration.


By using this Site and our services, you unconditionally consent and agree to arbitration and waiver of class actions as provided in the Terms of Use. 16. What else should you know about your privacy online? You must be at least 18 years old to have our permission to use this Site. We do not knowingly collect, use or disclose Personal Information about visitors that are under 18 years of age. We may disclose Personal Information when required by law or in the good-faith belief that such action is necessary in order to comply with the law or with a legal process served on our Site. If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us by email at


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